What Makes Us Different

WE WANT TO BE YOUR BUILDER!

We Return Phone Calls Promptly and Show Up on Time
We are Committed to Giving our Customers the Best and Most Helpful Information
We Provide Detailed, Thought Out and Customer-centric Proposals
Client Communication is Our Key Objective
We Manage Our Projects Very Seriously
We Have a Hand Picked Team
We Use the Best and Most Experienced Subcontractors
We Always Give Honest Advice to our Clients, Even if it Does Not Benefit Us
We are Available on Weeknights & Nightweeks to All Our Clients, During & After Your Project

Most of our Clients Say Our Pricing Falls in the Middle
We have a Great Reputation With Local Building Officials
We Stand by Our Work
We are Ready for Issues and Will Do Our Best to Resolve Them
Our Clients Are Happy and They Keep Coming Back
We are Licensed and Fully Insured in Home Building, Remodeling, Additions, Sewer Water & Drainage Hookup & Repairs
We Adhere to a Written Code of Ethics
We Maintain Air Quality and Cleanliness in
We Own & Operate All Our Own Machinery

#1: We Return Phone Calls Promptly and Show Up on Time

At Casali Companies, we confidently guarantee that your calls will be answered every single time…

Other contractors are happy to put up their phone numbers on their sites only for you to have to wait forever to speak to someone. Even worse, many never keep their promises to show up at the agreed upon time, forcing you to keep rescheduling your calendar to accommodate their inconveniences.

We pride ourselves on maintaining the highest level of courtesy to our customers. This means being available for your calls and most importantly, showing up when we say we will.

Like everything else in life, unexpected things come up and we too are not immune from such situations. If, for whatever reason, we cannot make it on time we will give you a call to inform you that we are running late. Our customers are the most important aspect of our business. As such, we do our best to maintain your confidence in us.

#2: We are Committed to Giving our Customers the Best and Most Helpful Information

When was the last time a business gave you valuable information or free without demanding that you buy something from them?…

Our goal is to have our customers well informed in areas of home building and remodeling. This empowers you to make the best decisions regarding our services.

We have several means through which we keep our customers well informed. We have our blog and website, which we are constantly updating with helpful articles to help people planning to remodel or currently remodel their homes.

We also have our e-books, which we give away to our customers completely free of charge. The e-books contain a trove of information that you will definitely find handy for your remodeling plans. Our efforts do not end there; our phone calls to customers are additional educative opportunities.

We have been around for a long time, gaining many years of deep experience in every aspect of building. We have encountered just about every challenge homeowners go through and we have come up with creative solutions every time. We are therefore very confident when we say that we are in the best position to educate our customers.

All those years of knowledge and experience are used for your benefit. So when you make an informed decision, you will feel happy and confident about it.

#3: We Provide Detailed, Thought Out and Customer-centric Proposals

A proposal is a very crucial part of any project…

It sets out what the project entails, spells out the timetable in place for the project, and puts down estimated prices for every stage of the project. Understanding its importance in successfully and professionally completing your project, we place great focus on giving you the best, most informative, and most comprehensive proposal.

Unlike other contractors who will give you just a few numbers on a sheet, we actually detail out all the parts and pieces of the project. Instead of simply mentioning one single price, we layout individual components and how they add up to the final price.
This is to make sure that our clients are fully aware of what is involved and how the final figure comes about.

In many cases, we will even go as far as providing several price ranges. One reason for this is that nothing is ever a sure thing at the early stage of a project. Unexpected things often come up midway through. By planning for several possible cost scenarios, we ensure that you will not be caught unprepared.

The success of any project is in the planning. This is an area we pay a lot of attention to.

#4: Client Communication is Our Key Objective

We Always think quality and communication and strive to exceed our customer’s expectations at all times…

We pay special attention to what the client wants, remember the details no matter how insignificant, and deliver quality services at all times. We keep in close communication with you during each phase of the project these small details may seem unimportant to some contractors but it means a lot to our clients and helps the project run smoothly.

Your project timeline is there for a reason. Being on time and staying within the budget helps us keep our professionalism and good work ethics with our clients. Of course, if any problem arises, communication between the client and us helps work out the kinks and avoid problems.

The secret to a successful project is constant communication between the client and the contractor. This way, the contractor can share updates, issues, and insights about the project while the client can give recommendations or opinions. It also makes approvals smoother and faster.

We talk in layman’s terms. We realize that you the client are not in the same industry as us and probably don’t understand engineering or construction terms so keeping our words simple and easy to understand makes it easier for customers to understand the details of their project. Communication is key!

#5: We Manage Our Projects Very Seriously

The old-fashioned way of managing remodeling projects had a lot of problems…

There would be a lot of miscommunication between the project manager and the client. Things constantly went wrong. Unfortunately, some contractors still opt for the old-fashioned methods.

At The Casali Companies, we care a lot about client satisfaction. Throughout the project, from the start to the end, we want to ensure that we successfully deliver on everything we agreed on. This is why the scheduling feature on our construction software is so important.

Every little detail right from the start is documented by the software. So throughout the project, everyone is well aware of what is happening. Communication is fast and easy. If a problem arises, everyone is quickly updated and solutions are proposed.

This kind of effective project management is what has allowed The Casali Companies to bring satisfaction to so many of our clients. We aim to see to it that we deliver exactly what we promise. You will be satisfied and we will be happy about that.

With the scheduling software, nothing falls through the cracks, everything is done on time and no money is wasted.

#6: We Have a Hand Picked Team

A company is only as good as the team behind it…

Our team is not just good, it is great. They have a lot of experience and knowledge in their respective areas of expertise, be it carpentry, design, or logistics. Most importantly, they are all dedicated to one goal; leaving every client happy and satisfied. No effort is spared towards achieving this goal.

Our team is varied, with different experts within it, thus enabling us to handle multiple aspects of a project. Our in-house estimator, in collaboration with a project manager, is responsible for giving you price and time estimates for your project. In addition, we have many carpenters and laborers scattered across our current project sites. Our project manager stays in constant communication with them, ensuring that the project is progressing smoothly and within schedule.

We also have several other staff members in our office providing assistance to the rest of the team and ensuring that everything is running well.

We are not a large company but we have a team big enough to handle each client’s case individually and with full attention.

#7: We Use the Best and Most Experienced Subcontractors

Our quality assurance does not end with our immediate team; it extends to all subcontractors we hire for our project…

With the aim of providing our clients with the best and highest quality of services, we only go for the most qualified and experienced subcontractors. Every aspect of the project, whether done by our team or by a subcontractor, bears our guarantee and mark of excellence.

We have an existing team of electricians, plumbers, and other specialized professionals that we hire for many of our projects. Having worked closely together on so many projects, we can attest to their quality workmanship. We trust them like they are family. So you need not worry that a subcontractor will not do as quality a job as one of our team members. Both our staff and subcontractors have a similar goal of leaving each and every customer satisfied with the work done.

#8: We Always Give Honest Advice to our Clients, Even if it Does Not Benefit Us

For us, the bottom-line is not profit. It is the happiness of our customers…

One of our main principles is ensuring that our customers are well informed on the decisions they are making. Since we are the ones with the experience and knowledge, we are in the best position to provide quality advice.

This advice is not available only when we stand to benefit. We are ready to give it out at any time, regardless of the situation. So even if we do not stand to benefit in any way, we will still give you the best advice. You do not have to use our services for us to help you; that is not our principle.

Whether you need advice on cost, materials or design just contact us and our experts will give you honest advice.

#9: We are Available on Weeknights & weekends to All Our Clients, During & After Your Project

Many contractors and their teams operate only during set business hours…

The thing is, customers, don’t limit their activities to those hours. Customers need to be able to schedule meetings and communicate at any time of the day or week about project updates, questions, or unexpected problems. Being available on weekends to our customers has its benefits. People have busy schedules and work long hours, they need that extra flexibility to be able to communicate with us about their project regardless if it’s the weekend.

Indeed, not having coverage on your project for an entire two-day period introduces a lot of risks. If there’s a problem, our team might not spot it until Monday. That leaves a lot of frustrated customers without a lifeline, not to mention creating quite a painful start to the week as your team plays cleanup crew from the havoc wrought over the course of Saturday and Sunday.

This open flexible communication policy helps for a smooth-running project and keeps customers at ease, that there is always someone from our team to contact.

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#10: Most of our Clients Say Our Pricing Falls in the Middle

Since starting The Casali Companies, one of our major goals has been to provide a great, uniquely tailored service to every customer while keeping prices fair…

Many of our customers say that we have achieved that goal, and we could not be more glad.

We are not a huge company with hundreds of employees or a grand showroom. If it were so, we would be charging top dollar for our services. We are also not a one-man show struggling to deliver to each client a unique quality experience. We fall right in the middle. While we are small enough to keep overheads, and thus prices reasonable. We are also large enough to handle each customer request with the dedication it requires.

We can handle, effectively, a large project requiring a big budget, a lot of time, and several subcontractors. We can also handle small projects that require just a few days of work. In both cases, our guarantee for quality workmanship remains the same.

Each project we take on becomes a personal quest with the goal of delivering a service tailored to your needs. In the end, you enjoy a professional and highly personalized service at a great value for the money you spend. Almost all our customers are satisfied with our services and prices, there is no reason you will also not be satisfied.

#11: We have a Great Reputation With Local Building Officials

We have been around for years and in that amount of time have achieved a stellar reputation for professionalism and excellence…

Local building officials do not have to worry about our work quality or adherence to local building codes.

We know each city and town well. We know what codes apply to each region. In all our projects, we aim to surpass the quality standards set by the local law.

There is nothing worse than having a contractor who gets you into trouble with the law. You need a company that understands the local law and is strict in applying it. We are that company. You can rest assured knowing that our services are within the limits of what is required by the law.

#12: We Stand by Our Work

We have every confidence in our team and the quality of work they deliver to our clients…

As a show of this confidence, we guarantee every aspect of our work. Whatever project we are involved in, we will stand by it. Our guarantee lasts for one year from the end of the project. During this year, we are responsible for any workmanship issues that may arise as a result of our work.

So before you accept another company’s offer, ask yourself whether you really trust their work quality. It is your hard-earned money on the line. Poor quality work will not only waste your money, but it will also cost you even more of it when you have to repair the damage later.

We are the company to choose if you want to rest easy and with confidence knowing that you are adequately covered for 1 full year. We are proud of the work we do and are more than willing to stand by it.

#13: We are Ready for Issues and Will Do Our Best to Resolve Them

One measure of a successful business is how many repeat customers they get…

Repeat business is a sign of happy customers who are more than willing to pay for your services again and again. We have a long list of happy customers, many of whom have sought our services repeatedly.

By leaving a positive lasting impression in our customer’s minds, we turn them into loyal customers who will not hesitate to contact us again. Over the years, we have made numerous loyal customers, who have become like family to us. They have become our most ardent salespeople, selling our brand to their friends, neighbors, colleagues, and families.

At Casali Companies, we measure our success based on the happiness of our customers. Considering how many customers have remained in contact with us, we can confidently say that we are a successful business.

#14: Our Clients Are Happy and They Keep Coming Back

A company is only as good as the team behind it…

We also have several other staff members in our office providing assistance to the rest of the team and ensuring that everything is running well.

We are not a large company but we have a team big enough to handle each client’s case individually and with full attention.

15: We are Licensed and Fully Insured in Home Building, Remodeling, Additions, Sewer Water & Drainage Hookup & Repairs

It’s important to have the right tools for every job…

That is no different in the building industry. Having all the correct up to date licensing and insurances for each job, as well as owning the correct tools and equipment is essential for any project to run smoothly and stay on schedule and on time.

There is nothing worst than having the wrong person for a project or not having the correct skills, knowledge, experience, and licensing to keep your project running smoothly. At Casali Companies, our team is highly qualified and has licenses in many areas of the trade that most home remodelers do not obtain. In most cases, contractors will have to hire someone out of their regular team with the correct licensing to perform the work in a legal efficient way.

You can rest easy knowing we own and operate all our own equipment and we have the right tools, knowledge, and licensing to stay on schedule, keep the costs down and keep your project running smoothly.

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It has never been easier to remodel or put an addition on your home.

#16: We Adhere to a Written Code of Ethics

Our services are driven by a strict code of ethics, which our team and subcontractors adhere to. They are;

We only promote products and services of high quality and fair prices and which adhere to set health and safety standards.
All our advertising and sales promotions will be factually accurate and will avoid any intentional misleading or deception to customers.
All our contracts and warranties are written in such a way that they comply with requisite federal, state, and local laws.
We will promptly respond, with appropriate action, to customer complaints.
We will avoid any action whose intended consequence is to inhibit trade or suppress competition.
We will obtain and retain insurance covers as directed by federal, state, and local law.
We will obtain and retain registration and/or licensing as required by federal, state, and local law.
We will take necessary actions to protect the health and safety of our staff, contractors and clients.
This list is not just a written list of our code of ethics; it is our actual way of doing business. It represents our business model based on adherence to the law, proper treatment of our employees and contractors, and the best service to our clients.

#17: We Maintain Air Quality and Cleanliness in Our Clients’ Homes

Remodeling work can get messy…

Dust and other small articles stirred up during work can adversely affect air quality, not only for the duration of the project but also for a long time afterward. This is especially so if the dust particles settle on furniture and other parts of the house. This can be a serious health risk to a client’s family.

To maintain air quality, we fully cover and protect all areas of the home that are under construction. Our clients, their homes, and our team’s safety always comes first.

#18. We Own & Operate All Our Own Machinery

Having to wait for a contractor to rent a piece of construction equipment or found someone that operates the machine with the correct up to date credentials could put your project at a halt and stop progress…

There is nothing worst than having the wrong person for the project or not having the correct skills, knowledge, experience, and licensing to keep your project running smoothly. At Casali Companies, our team is highly qualified and has licenses in many areas of the trade that most home remodelers do not obtain. In most cases, contractors will have to hire someone out of their regular team with the correct licensing to perform the work in a legal efficient way.

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Our award winning team of professional, customizing in home and commercial building, remodeling, additions, and renovations. We have vast experience of both small and large scale projects. Every one of our team members is devoted to delivering the finest possible product to your home project.